MonoPump Support

Camera Pulse Tracking App

Getting Started

  1. Download MonoPump from the App Store
  2. Create your user profile
  3. Grant camera permissions when prompted
  4. Place your finger on the camera to start measuring

Frequently Asked Questions

How should I interpret a measurement?
MonoPump estimates pulse from color changes detected by the camera. For more consistent readings:
  • Ensure good lighting conditions
  • Keep your finger still on the camera lens
  • Cover the camera completely with your finger
  • Compare measurements taken in the same context
MonoPump provides camera-based pulse estimates for personal tracking only, not diagnosis.
Why can't I get a measurement?
If you're having trouble getting a reading:
  • Check that you've granted camera permissions
  • Ensure your finger covers both the camera and flash
  • Try in a well-lit area
  • Keep your hand steady during measurement
How do I export my data?
You can export your heart rate data in multiple formats:
  • Open Profile and choose Data Export
  • Select your preferred date range
  • Choose your export format (PDF, Excel, or HTML)
  • Share or save your exported file
How do I add multiple users?
MonoPump supports multiple user profiles:
  • Go to the User Management tab
  • Tap "Add User" to create a new profile
  • Switch between users from the home screen
Does MonoPump integrate with Apple Health?
No. The current version stores measurements locally in MonoPump and does not sync with Apple Health.
How do I change the app language?
MonoPump supports multiple languages:
  • Go to Settings within the app
  • Select Language Settings
  • Choose your preferred language
Currently supported languages: English, Simplified Chinese, Japanese, Korean.

Troubleshooting

App crashes or won't open
  • Try restarting your device
  • Update to the latest version of iOS
  • Ensure you have the latest version of MonoPump
  • If problems persist, please contact us
Measurements are inconsistent
  • Ensure you're in a well-lit area
  • Keep your hand perfectly still during measurement
  • Make sure your finger is warm (cold fingers can affect readings)
  • Label the measurement context and compare like with like

Contact Us

Need Help?

If you have any questions, feedback, or issues with MonoPump, please reach out to us.

Email: support@monopump.app

We typically respond within 24-48 hours.

Privacy & Security

Your measurements and profiles stay on your device. Optional feedback is submitted through Monoware Support and does not include health data or a device identifier.

For more information, please refer to our Privacy Policy.